At Kids Clothing Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase. Please note that certain items, such as family sets, may not be eligible for return or exchange due to their nature. If you have any questions about the eligibility of a specific product, please contact us at [email protected].
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Return Instructions: We will provide you with detailed instructions on how to return the item(s), including the return address and any necessary forms.
- Package the Item(s): Securely package the item(s) in their original packaging, including all tags and labels. Include a copy of your receipt or proof of purchase.
- Ship the Item(s): Send the package to the provided return address using a trackable shipping method. We recommend using a carrier that provides tracking and insurance.
- Wait for Confirmation: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or send out the replacement item.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchange Process
If you are exchanging an item, we will ship the replacement item to you as soon as we receive and approve the returned item. Shipping times for exchanges will follow our standard delivery times.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Kids Clothing Shop Team,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
- Item Name: [Item Name]
- Size: [Size]
- Color: [Color]
- Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Non-Returnable Items
Please note that certain items are non-returnable and non-exchangeable. These include:
- Family Sets: Due to the bundled nature of these items, they cannot be returned or exchanged unless there is a defect or error on our part.
Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at:
Email: [email protected]
Phone: [Insert Phone Number]
Address: 2291 Marion Street, Dorset, US 05251
Thank you for shopping with Kids Clothing Shop. We appreciate your business and are here to ensure you have a positive shopping experience.